View the latest updates on the Green Star Online platform and the status of issues identified.
Below is a list of known issues relating to the Green Star Online platform which could affect your experience.
| Issue title | Affected service | Status | Updated |
|---|---|---|---|
| General performance | The performance of the application has been reviewed and an update is being worked on as a priority. | Pending | 02/11/2022 |
| User Calculator access | Some users are encountering a "No Access. You have not been given permission to access this page." Issue when trying to access some Green Star calculators. If you experience this issue, please confirm the following: - Is it a specific calculator or all Green Star Buildings calculators? - Could you previously access the Green Star Buildings calculators? - Can you access the contributor projects page? - Is this a project specific issue or all Green Star Buildings projects? - Has anyone else in your organisation experienced this issue? Please report this occurrence using the 'Report an issue' button below. | Pending | 02/12/2022 |
| Life Cycle Impacts calculator | The calculator is now back online, the issue with results saving, the Import Function and manual data entry has been addressed. | Resolved | 07/12/2022 |
| Pathway toggle disabled | The toggles for the first pathway available for a credit performance level are disabled. | Pending | 11/10/2022 |
| Energy Use - Reducing Energy Use credit criteria | The toggle to target the Reducing Energy Use credit criteria cannot be clicked and so the Energy Use calculator cannot be assessed. | Pending | 11/10/2022 |
| Upfront Carbon Emissions calculator results | The calculator result is showing that Minimum Expectation is met and Credit Achievement points are awarded when insufficient reduction in upfront carbon emissions are achieved. Refer to submission guidelines for required benchmarks and disregard the performance level results until this is resolved. | Pending | 16/02/2022 |
| Calculator user guide link | The links to download the Calculator user guide to not work on all browsers. The guide can be manually downloaded by copying the link (right click the link and select copy link/address) and pasting it into the browser URL bar. | Pending | 03/05/2022 |
| New projects not appearing | When creating a new project, the contact who created the project is unable to access it in the new platform. In the interim we are manually updating this, please contact the Green Star team if you require immediate access. | Resolved | 01/06/2022 |
| Life Cycle Impacts calculator data importing | The Excel template to import data into the calculator is currently not working and has been removed. | Resolved | 01/06/2022 |
| Energy Use calculator add row | When accessing the Energy Use calculator directly from the website dashboard adding rows is disabled. The calculator works when accessed via a demo or live project submission. | Resolved | 01/06/2022 |
| Category summary tally | In the Submission page summary score the 'All categories' tallying does not appear to be working for projects created after 21/12/2021. | Resolved | 01/06/2022 |
| Movement and Place calculator data saving | When data is added to the ‘Sustainable Transport’ tab, moving between the pages will clear the data if the ‘Save results’ button isn’t used. | Resolved | 01/06/2022 |
| Movement and Place calculator data format | When data is added to the 'Sustainable Transport' tab, some projects appear to have some of the number percentage formatting removed which gives incorrect results. These inputs can be cleared and then added back in. | Resolved | 01/06/2022 |
Below are highlighted some of the latest updates made to the Green Star Online platform.
| Update title | Description | Status | Updated |
|---|