Changes to the GBCA login process

During the update we will be changing our authentication process, utilising Microsoft technology. This means, if you used an email address associated with Microsoft to register with GBCA, such as outlook or a company email address that is associated with the Microsoft platform, you need to use the password associated with that email address rather than those you created when you first signed up to GBCA.

We will have a transition period until 31 July 2021, after which you will no longer be able to login using your existing GBCA login details.

If you don’t use a Microsoft email address in your GBCA account, you can continue to use the email address and password you initially registered with – however you will need to set-up your password as a once off as we transition to using the Microsoft authentication platform. 

Why is GBCA making this change?

We are embarking on a digital transformation journey in partnership with Microsoft. The first stage of this journey is the digitisation of Green Star which is being developed on Microsoft’s platform. To ensure users have a more seamless experience in accessing our current website and resources and the new Green Star application we are updating our entire authentication process to use Microsoft technology (essentially single sign-on).

In entering my Microsoft login details, e.g. work email credentials am I linking GBCA to my work system?

No, Microsoft allows you to link your existing work credentials when accessing other Microsoft-related services, but the two systems are not linked and we have no access to the data and information in your work system.

Does all the data and information in my previous profile transfer over when I use my Microsoft login details?

Yes, we are only updating the way we authenticate a user to access our website and systems. 

When do the changes come into effect?

The transition will occur from May to July.

What is a Microsoft email?

Any email that is associated with Microsoft, this could be a work email address when that organisation uses Office 365 or an outlook email address. For these emails the existing password that you use to access your Microsoft associated account will need to be used. 

What if I don’t use a Microsoft email address?

That is fine. You will still be able to use the Microsoft authentication platform and set a password that is associated with your email address.  If you do not have an existing Microsoft account, you will be asked to enter a password when logging in, click 'Forgot password' to have a security code emailed to you which will then allow you to set a new password.

What if I don’t want to use the same password linked to the Microsoft email address in my GBCA account?

Unfortunately, that isn’t possible as we’re using the Microsoft platform. If you use a Microsoft email in the GBCA system, the passwords need to be the same across other Microsoft software you currently use. To confirm, we do not store this data and using your Microsoft password with the GBCA website does not link GBCA with your work account.

Does GBCA store the password?

No, all passwords are managed through Microsoft and no data sits on our servers.

How can I contact customer support?

Please call us at (02) 8239 6200.

How do I login?

Go to the login page here, click on the blue Microsoft button and follow the instructions. If you do not have an existing Microsoft account, you will be asked to enter a password when logging in, click 'Forgot password' to have a security code emailed to you which will then allow you to set a new password.